Service & Warranty

Ningbo Jingce Technology specializes in industrial precision measurement equipment repair, inspection, and technical support services, covering three major international brands — Renishaw, Marposs, and Blum-Novotest — including their probes, tool setters, and laser measurement systems.

Scope of Services

Precision Measurement Equipment Repair

Touch Trigger Probe Repair: OMP60, RMP60, MP250, RMP400, RMP600, and all models of LP2/LP2H hard-wired probes
Tool Setter Repair: TS27R, TS34, OTS, RTS, LTS, and other contact and laser tool setters
Laser Measurement System Repair: Optical component calibration for laser tool setters
Interface & Transmission Module Repair: RMI-Q, OMI-2, HSI, MI 8-4, and other wireless/optical/hard-wired interface units

Maintenance Services

Probe seal replacement, full-unit cleaning, and anti-corrosion treatment
Battery compartment and optical window cleaning and maintenance
Cable and connector assembly inspection and replacement

Technical Consulting & Support

Probe selection and system integration solution recommendations
Macro program programming technical support (Fanuc, Siemens, Mitsubishi, Heidenhain, Okuma, Fagor, and other control systems)
Tool setting accuracy and measurement repeatability troubleshooting
Laser interferometer machine tool calibration services
On-site technical support and training

Service Process

Repair Request → Ship Equipment → Free Inspection → Solution & Quote → Confirmation → Repair & Testing → Return Delivery

Step 1: Submit Repair Request

Customers may register via any of the following channels:

WeChat: Search for “宁波匠测科技有限公司”
Phone: 15757807400 / 13221941413
Online Registration: https://ops.jcetech.cn/repair.html
In-Person Visit: 12B17, Building 2, Zone A, Ningbo R&D Park, Juxian Street, Ningbo, Zhejiang Province

Step 2: Ship the Equipment

Shipping Address: 12B17, Building 2, Zone A, Ningbo R&D Park, Juxian Street, Ningbo, Zhejiang Province

Step 3: Free Inspection

Upon receipt, we perform a complimentary inspection and issue an inspection report with repair recommendations. If the equipment cannot be repaired due to being beyond economical repair, excessive repair costs, or unavailable replacement parts, the customer may have the equipment returned at no charge.

Step 4: Solution & Quote

A detailed repair plan and quotation are provided based on the inspection results. Repairs commence upon customer confirmation.

Step 5: Repair & Testing

After repair completion, no fewer than two rounds of precision verification are conducted to ensure all specifications meet factory standards.

Step 6: Return Delivery

The equipment is delivered and shipped back to the customer.

Warranty Commitment

Service Type	Warranty Period	Warranty Coverage
Equipment Repair	6–12 months	Same-category faults affecting the repaired area and related functions under normal use conditions

Warranty Terms:

The warranty period begins from the date the customer signs for receipt of the equipment
Issues covered under warranty during the warranty period: return shipping for repair is free of labor charges (customer pays one-way shipping)
The warranty does not cover faults caused by improper operation, accidental impact, water/corrosion damage, unauthorized disassembly, or other abnormal use conditions
Does not cover normal wear items such as broken styli, probe tip wear, damaged cables, or seal aging
Does not cover equipment that has been disassembled or repaired by unauthorized third parties

Contact Us

Equipment Shipping Address: 12B17, Building 2, Zone A, Ningbo R&D Park, Juxian Street, Ningbo, Zhejiang Province

Phone: 13221941413 (Mr. Zhang) / 15757807400 (Mr. Li)

WeChat Official Account: Search for “宁波匠测科技”

Book an Appointment: jcetech.cn/contact
Service Hotline: 157-5780-7400 / 132-2194-1413
Shipping Address: Ningbo Yinzhou R&D Park A2-12B17
Email: jcetech_info@jcetech.cn