Question 1

Do you provide a calibration report after probe/tool setter repair?

Accepted Answer

Q: Do you issue a calibration report after repairing a probe? What information does the report contain?
A:
Yes. Every probe or tool setter that completes repair undergoes a full performance test and calibration before leaving our facility, and is shipped with a Repair Test & Acceptance Report.
The report includes the following:
Device Information: Model, serial number, received date, repair reference number
Fault Description & Resolution: Original fault symptom, list of replaced parts (e.g., battery, seals, stylus, PCB), repair summary
Performance Test Data:

Unidirectional repeatability test (2σ value, in μm)
Measured trigger force values in each direction (±X, ±Y, ±Z)
Signal transmission stability test results (optical/radio signal strength)
Environmental seal inspection (seals, optical window cleanliness, etc.)

Calibration Conclusion: Whether the device meets factory specifications and is ready for operational use
Warranty Information: Warranty period and coverage after repair
The report is signed by the inspecting technician and stamped with the company seal. Customers can trace the results using the repair reference number.

Question 2

Probe battery: DIY replacement or send-in?

Accepted Answer

Q: My Renishaw OMP40-2 / OMP60 probe battery is dead. Can I replace it myself, or should I send it to you?
A:
Both options are viable, but they differ in risk and outcome.
DIY Battery Replacement:
Cost: Battery only (OMP40-2 uses a ½AA lithium cell; OMP60 uses 2×AA lithium cells)
Risks:

Improper handling may damage battery contacts or seals, leading to poor contact or moisture ingress
Re-calibration is mandatory after battery replacement — probe length and trigger radius must be re-calibrated or measurement accuracy is not guaranteed
Aging optical windows and seals may go undetected, creating latent issues

Recommended for: Users with CNC programming experience, access to a calibration ring gauge or master ball, and sufficient time
Send-In Battery Replacement (JCETECH):
All-inclusive service: battery + calibration + seal inspection + performance test
Advantages:

Complete unit inspection during battery replacement (seal integrity, trigger accuracy, signal strength)
Full calibration completed before shipping — ready to use upon arrival
Includes the Repair Test & Acceptance Report for traceability

Recommended for: Users with strict accuracy requirements who need documented test data

Question 3

Is re-calibration necessary after battery replacement?

Accepted Answer

Q: After replacing the battery, is re-calibration absolutely necessary? What happens if I use it without re-calibrating?
A:
Re-calibration is strongly recommended. Using the probe without re-calibration is not advised.
Trigger Point Shift Risk: Even slight contact with the probe mechanism during battery replacement can shift the trip point by microns. For probe systems with 1 μm repeatability requirements, this shift can significantly affect measurement results.
Non-Traceable Data: If you use the probe without re-calibration and measurement deviations appear later, you cannot determine whether the cause is calibration drift or equipment failure.
System Parameter Consistency: On Fanuc controls, the O9801 calibration cycle writes the current probe state to the #500 series variables. Running one calibration cycle (approximately 5 minutes) after a battery change ensures these parameters match the current mechanical state.
Standard Procedure:
DIY: Replace battery → run calibration cycle with a ring gauge or master ball → record new calibration data
Send-in: JCETECH handles the full process — calibration completed before shipping, ready for immediate use

Question 4

What is the typical turnaround time? What if I need it urgently?

Accepted Answer

Q: If I send my probe in for repair, how long will it take? What if my production line needs it urgently — can you rush the service?
A:
Standard repair turnaround is 5 business days from receipt of device (excluding shipping time). This includes: fault diagnosis → disassembly & inspection → parts replacement → assembly & adjustment → calibration → performance testing → report generation → packaging & dispatch.
Rush Service:
Please specify rush priority when placing your order
Rush orders can be completed in 48 hours, and we can discuss and arrange spare part supply services as needed
Time-Saving Tips:
Provide the fault description and model number before shipping — we can prepare the parts you may need in advance
Use SF Express overnight delivery to reduce shipping time

Question 5

What is the warranty period for repaired probes?

Accepted Answer

Q: How long is the warranty on repaired probes, and what does it cover?
A:
JCETECH provides a 6-month warranty on all repaired devices (calculated from the customer's receipt date).
Warranty Coverage:
Quality defects (non-human-induced) in parts replaced during repair (battery packs, seals, stylus holders, PCBs, etc.)
Abnormalities in core performance indicators such as trigger accuracy and signal transmission after repair
Moisture ingress failures caused by degraded seal performance
Exclusions:
Mechanical damage from impacts or drops
Damage caused by customer disassembly or unauthorized repairs
Use beyond design parameters (e.g., over-speed, over-travel triggering)
Normal wear and tear of cosmetic parts (stylus wear, housing scratches, etc.)

Question 6

What is the send-in repair process?

Accepted Answer

Q: I want to send my probe to you for repair. What is the specific process? How should I pack it? Which courier should I use?
A:
Send-In Repair Process (3 Steps):
Step 1: Consultation & Confirmation
Contact us by phone or via our website — provide the device model and fault description
We confirm whether repair is possible, whether a loaner unit is needed, and the estimated turnaround time
Step 2: Packaging & Shipping
Place the probe/tool setter in an anti-static bag (a clean plastic bag is acceptable if unavailable)
Wrap with bubble wrap or lint-free foam, ensuring the device does not move inside the box
Use a rigid cardboard box or plastic case as the outer packaging
We recommend SF Express (with insurance) — do not use standard postal parcel service
Include a note in the package specifying: sender information + device model + fault description + return shipping address
Step 3: Inspection & Feedback
Preliminary inspection completed within 1 business day of receipt
We share the inspection results, recommended repair plan, and cost estimate
Repair begins upon your approval. Once complete, the Repair Test & Acceptance Report is issued and the device is shipped back

Question 7

Can you repair probes from outside Ningbo? How does it work for out-of-town customers?

Accepted Answer

Q: I'm located outside Ningbo. Can you still repair my probe? How does it work?
A:
Yes. JCETECH serves customers nationwide — no geographical restrictions.
Options for Out-of-Town Customers:
Send-In Service (most common)

Ship your device from anywhere in the country via courier
Inspection results provided within 1 business day of receipt; repair plan communicated by phone or WeChat
Device returned via SF Express with shipping costs covered by JCETECH (standard repairs)

Remote Technical Support

Phone or video call for remote diagnosis to determine if send-in repair is needed
Some software/configuration issues can be resolved remotely without shipping the device

On-Site Service (case-by-case)

On-site engineer visits can be arranged for bulk device maintenance in neighboring provinces or major projects
Arranged based on distance, device quantity, and urgency

Question 8

On-site support vs. send-in repair: which should I choose?

Accepted Answer

Q: Should I choose on-site support or send-in repair? What are the cost and effectiveness differences?
A:
Both models suit different scenarios — there is no absolute winner.
Send-In Repair (Standard Mode):
Suitable for: Single device failure, routine maintenance (battery replacement/calibration), non-urgent situations
Advantages:

Controlled repair environment (clean bench, professional tooling) — better accuracy assurance
Full traceability with a written inspection report
Lower per-unit cost than on-site service

Disadvantage: Requires shipping time
On-Site Support:
Suitable for: Batch maintenance of multiple devices, emergency production line downtime, projects involving system integration and commissioning
Advantages:

Immediate response — engineer handles on-site
Can also check machine-side signal interfaces (PMC/PLC parameters)
Ideal for one-stop service combining calibration + commissioning + acceptance

Disadvantage: Travel expenses involved; higher per-unit cost
Quick Guide:
Single routine repair → Send-in
Multiple units, production line reconfiguration, new system integration → On-site support
Not sure which to choose → Call us first; our engineer will make a recommendation

Probe and Tool Setter Repair FAQ

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